07-14-2017, 08:45 AM -
We were given a voucher for Jamie's Italian the other week, so went along. Mentioning the voucher as I reckon I've had sub-par service a few times when I've eaten somewhere with a voucher. Anyway, the service was genuinely terrible.
We sat with no drink for about 15 minutes at the start, which was a glass of prosecco included in the voucher, water took even longer to come. We ordered wine at the same time as our food, the starters had been and gone before the 2 glasses of wine arrived, then by the time our mains arrived, those wines were pretty much finished. The menu said all mains came with 2 sides, polenta chips and vegetables. My main arrived, with no sides. When I mentioned them they brought back a menu and tried to get me to order some more, I said I thought they were included, they then argued with me, then left for about 5 minutes, came back, said, yeah sorry they come with the mains, they are going to cook some now. Meanwhile my food was getting cold and it was at least 10 minutes, probably more, before the sides arrived, with the food just sitting there. By this time I'd finished my glass of wine, so ordered another, which then didn't come until after we had finished our food. Deserts took the same length of time. It was absolutely shite. Fair enough, we were on a freebie, but it was around £7.50 a wine, so the bill was still over £30 once we had coffees. The food was fine, was the service was a joke.
We sat with no drink for about 15 minutes at the start, which was a glass of prosecco included in the voucher, water took even longer to come. We ordered wine at the same time as our food, the starters had been and gone before the 2 glasses of wine arrived, then by the time our mains arrived, those wines were pretty much finished. The menu said all mains came with 2 sides, polenta chips and vegetables. My main arrived, with no sides. When I mentioned them they brought back a menu and tried to get me to order some more, I said I thought they were included, they then argued with me, then left for about 5 minutes, came back, said, yeah sorry they come with the mains, they are going to cook some now. Meanwhile my food was getting cold and it was at least 10 minutes, probably more, before the sides arrived, with the food just sitting there. By this time I'd finished my glass of wine, so ordered another, which then didn't come until after we had finished our food. Deserts took the same length of time. It was absolutely shite. Fair enough, we were on a freebie, but it was around £7.50 a wine, so the bill was still over £30 once we had coffees. The food was fine, was the service was a joke.